Moonletter
Refund requests
If you believe a payment needs attention, contact us with the order details. We review each request before responding.
Send a request
Email support with the email address on your Moonletter account, your PayPal receipt or transaction ID, the approximate payment date, and a short note about the issue. Do not include passwords, sign-in codes, or card details.
What we review
We review the payment, the credited balance, and any credits already used, then respond about the request. Submitting a request does not guarantee a refund.
Need help finding credits?
Sign in to check your account, or contact support with the receipt so we can review the order.
Email address: [email protected]